Refund Policy
Last updated: June 2026
30-Day Money-Back Guarantee
We only succeed when you love your results. That's why every purchase from Voro Hair is covered by our 30-Day Money-Back Guarantee — no questions asked.
How It Works
- Email us at support@getvorohair.com with your order number and a brief explanation of why the product didn't work for you.
- We will process your refund within 2 business days to your original payment method.
- Keep the product. We do not ask you to ship anything back.
What Is Covered
- The product does not deliver the expected results.
- The product stops working within 30 days of purchase.
- You are simply not satisfied with your purchase — for any reason.
What Is NOT Covered
- Damage caused by dropping the product in water (the product is splash-resistant, but not fully submersible — please follow the usage instructions).
- Orders submitted more than 30 days after the purchase date. (We may still be able to assist with parts or repairs — please contact us.)
* Results may vary. We recommend giving the product a fair trial across multiple uses within the 30-day window before requesting a refund.
Questions?
If you have any questions about our Refund Policy, please reach out to us:
Email: support@getvorohair.com
Nexam Global Commerce, LLC
7345 W Sand Lake Rd, Ste 210, Office 7106
Orlando, FL 32819, United States
VORO™ is a company of the Nexam Global group.